Responsible Gaming
at hm999
hm999 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming framework gives you the tools and information you need to stay in control — from deposit limits and session timers to full self-exclusion and crisis support.
Our Commitment to Safe Play
At hm999, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be a form of entertainment, not a source of financial stress or personal harm.
Every tool, policy, and safeguard at hm999 is designed with the player's wellbeing as the primary concern. Profit never comes before player safety in our operational decisions.
Our responsible gaming system continuously monitors account activity for patterns associated with problem gambling — such as rapid bet escalation, extended unbroken sessions, or sharp deposit spikes — and flags them for review.
hm999 provides a comprehensive suite of self-management tools accessible directly from your account dashboard — including deposit limits, loss caps, session timers, cooling-off periods, and permanent self-exclusion.
Our support team is available around the clock via live chat and email. If you have concerns about your gambling behaviour — or about someone else's — our agents are trained to provide compassionate, non-judgmental guidance.
hm999 verifies the age and identity of every registered player. We use document-based KYC checks — including National ID Card and selfie verification — to ensure that no one under 18 can access the platform.
All games on hm999 — including slots, live casino, cricket betting markets, and instant games — operate under certified Random Number Generator (RNG) systems and transparent odds, so you always know what you are playing with.
hm999 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — and we recognise that gambling habits can differ widely. Our commitment to responsible gaming is universal: every player deserves access to the same robust suite of self-protection tools, regardless of where they are located or how much they deposit.
Gambling is intended to be a leisure activity. We encourage every hm999 player to set a personal entertainment budget before each session, to treat losses as the cost of entertainment rather than a problem to recover, and to use our self-management tools freely and without stigma. If gambling ever stops feeling fun, we are here to help.
18+ Age Restriction & Verification
Protecting minors from gambling harm is a non-negotiable obligation at hm999. No player under the age of 18 may register, deposit, or access any game or betting market on this platform.
How We Verify Age
Every new hm999 account requires a date of birth at registration. This date is checked immediately against the minimum age threshold of 18 years. Before any withdrawal can be processed, players must complete full KYC verification, which includes submitting a government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms their date of birth.
Where date of birth cannot be confirmed from the primary document, additional supporting documentation may be requested. Accounts that fail to complete age verification within the required timeframe will have withdrawal and deposit functionality suspended until verification is complete.
Protecting Young People in Your Household
If you share a device or computer with family members under 18, we strongly recommend taking the following steps to prevent underage access to the hm999 platform:
- Always log out of your hm999 account when you finish a session, and never save your password on a shared device.
- Use your device's built-in parental controls or a third-party filtering application to restrict access to gambling websites. Widely used tools include Net Nanny, Qustodio, and Norton Family.
- Keep your account credentials strictly private — do not share your username or password with anyone, including family members.
- If you believe a minor has accessed your hm999 account, contact our support team immediately via live chat or at .
What Happens if Underage Access Is Detected
If hm999 identifies or has reasonable grounds to suspect that a registered account is being used by a person under 18 years of age, we will immediately suspend the account, freeze all funds pending investigation, conduct a full KYC review, and permanently close the account if underage use is confirmed. Any winnings accrued by an underage player will be withheld in accordance with our Terms & Conditions.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in oneself. Awareness is the first and most important step toward taking back control.
Gambling becomes a problem when it begins to interfere with your daily life, finances, relationships, or mental health. Unlike responsible recreational play — where the activity is enjoyable, budgeted, and time-limited — problem gambling is characterised by a loss of control over gambling behaviour despite negative consequences.
The following self-assessment questions can help you evaluate whether your gambling habits are becoming harmful. Answering "yes" to two or more of these questions may indicate that you would benefit from using hm999's self-management tools or seeking external support.
- Increasing bet sizes to achieve the same level of excitement
- Gambling for longer periods than originally intended
- Neglecting work, study, or family responsibilities due to gambling
- Feeling preoccupied with planning your next gambling session
- Using household or essential funds (rent, food, bills) for gambling
- Lying to loved ones about the amount of time or money spent on gambling
- Experiencing guilt, shame, or regret after gambling sessions
- Feeling unable to stop even when you want to
- Making repeated unsuccessful attempts to reduce gambling
Deposit & Loss Limits
Setting financial boundaries is one of the most effective responsible gaming tools available. hm999 gives you full control over how much you can deposit and lose within defined time windows.
Deposit and loss limits on hm999 are player-controlled and can be set at any time from your account dashboard. Once a limit is set, it takes effect immediately for reductions — meaning if you lower your daily deposit limit from ৳5,000 to ৳2,000, the ৳2,000 limit applies right away. Increases to existing limits, however, require a mandatory cooling-off period of 7 days before they take effect, giving you time to reconsider.
How to Set Your Limits
Navigate to Account > Responsible Gaming > Financial Limits in your hm999 dashboard. From there you can set or modify any of the limits described below. All changes are logged and cannot be circumvented by creating a second account.
| Limit Type | Available Periods | Takes Effect | Increase Cooling-Off |
|---|---|---|---|
| Deposit Limit Max BDT deposited per period |
Daily Weekly Monthly | Immediately | 7 days |
| Loss Limit Max BDT lost per period |
Daily Weekly Monthly | Immediately | 7 days |
| Wager Limit Max BDT wagered per period |
Daily Weekly Monthly | Immediately | 7 days |
| Single Bet Limit Max BDT per individual bet |
Per bet | Immediately | 7 days |
All limit values are denominated in Bangladeshi Taka (BDT). There is no minimum limit value — you may set your deposit limit as low as ৳100 per day if that reflects your personal entertainment budget. hm999 strongly encourages all players to set financial limits at the time of account registration, before making their first deposit.
Session Time Controls
Time flies during an engaging betting or gaming session. hm999's session control tools help you stay aware of how long you have been playing and enforce breaks when you need them.
Set a maximum session duration — from 15 minutes to 8 hours — before which hm999 will automatically log you out. You will receive a notification 5 minutes before your session limit is reached so you can settle any active bets. Once the limit is hit, you are logged out and cannot log back in for a configurable cooldown period.
Configure periodic on-screen pop-up notifications at intervals of your choice — every 20, 30, 45, or 60 minutes. Each reality check displays your current session duration, net win/loss for the session, and a prompt to continue or end your session. This tool keeps your gambling time and expenditure visible throughout play.
A cooling-off period temporarily restricts your access to the hm999 platform for a defined time — available in durations of 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place bets. Account closure or self-exclusion requests made during this period are still processed immediately.
The "Take a Break" feature allows you to pause your account for a short period — from 1 day to 6 weeks — with a single click. Unlike cooling-off, this feature is designed for short-term planned breaks rather than crisis intervention. Your account, balance, and history are fully preserved and accessible when the break period ends.
hm999 automatically tracks your login frequency and cumulative daily session duration. If your usage significantly exceeds your established session limits or previous patterns, our responsible gaming system may send you an account wellness notification with guidance on how to use our self-management tools.
Self-Exclusion & Account Closure
If you feel that your gambling is out of control and you need a more decisive intervention, hm999 offers formal self-exclusion — a binding restriction that prevents you from accessing the platform for an extended period or permanently.
Self-exclusion is a formal agreement between you and hm999 in which we block your account from all gambling activity for a minimum period of your choice. Unlike a cooling-off or break period, self-exclusion is a serious protective measure: during self-exclusion, hm999 will also suppress all marketing communications to you, including bonus offers, promotional emails, and re-engagement messages. Self-exclusion cannot be reversed before the minimum period has elapsed, even if you request it.
Self-Exclusion Periods Available
hm999 offers the following self-exclusion durations. All periods are binding from the moment the request is confirmed:
| Period | Type | Reversible? | Marketing Suppressed? |
|---|---|---|---|
| 6 months | Short-Term | No — must complete full period | Yes |
| 1 year | Medium-Term | No — must complete full period | Yes |
| 3 years | Long-Term | No — must complete full period | Yes |
| 5 years | Long-Term | No — must complete full period | Yes |
| Permanent | Permanent | No — irreversible | Yes |
How to Request Self-Exclusion
You can initiate self-exclusion through any of the following channels. Once your request is received and confirmed, your account will be blocked within 24 hours — typically much sooner:
- Account Dashboard: Navigate to Account > Responsible Gaming > Self-Exclusion and select your preferred exclusion period.
- Live Chat: Contact our 24/7 support team via the live chat feature on the hm999 platform and request self-exclusion. Our agent will process your request immediately.
- Email: Send a request to with the subject line "Self-Exclusion Request", stating your registered username and your preferred exclusion period.
What Happens to Your Balance?
If you have a positive account balance at the time of self-exclusion, hm999 will process a withdrawal of your full available balance to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days of your self-exclusion request being confirmed. Pending bets that were placed before the exclusion was applied will be settled normally; winnings from those bets will also be included in your withdrawal.
Returning After Self-Exclusion
Once a self-exclusion period has elapsed, your account will not be automatically reactivated. You must contact hm999 support to request reactivation. Before reactivation is approved, our responsible gaming team will conduct a brief review and may ask you to confirm your intention to resume play. We strongly encourage players returning from self-exclusion to immediately set deposit limits and session controls before making any deposit.
Support Resources & Helplines
If you or someone you know is struggling with problem gambling, professional help is available. hm999 encourages every player who needs support to reach out — to us directly, or to one of the organisations listed below.
Problem gambling is a recognised condition with effective treatments available. Reaching out for help is a sign of strength, not weakness. Whether you want a private conversation with our support team, practical guidance on using our self-exclusion tools, or a referral to a specialist organisation, hm999 is here to assist without judgment.
Contacting hm999 Responsible Gaming Support
Our responsible gaming support team operates 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, and all Bangladesh public holidays. You can reach us via:
General International Resources
The following internationally recognised organisations offer free, confidential support for people affected by problem gambling. Their services are available online in multiple languages and are independent of any gambling operator:
- Gamblers Anonymous (gamblersanonymous.org) — A worldwide fellowship of individuals who share their experience and support each other in recovering from gambling problems. Online meetings available.
- GamCare (gamcare.org.uk) — Provides information, advice, and free counselling for anyone affected by problem gambling. Online chat and helpline available.
- BeGambleAware (begambleaware.org) — An independent charity offering a free helpline, online chat, and resources for players and families concerned about gambling harm.
- GamTalk (gamtalk.org) — A free, confidential online peer support community for people affected by gambling disorder, available around the clock.
hm999 has no affiliation with any of the above organisations and does not receive any benefit from referrals. We list them because we genuinely believe they can help players who need support beyond what we are able to provide directly.
Player Protection Tools Summary
A quick-reference overview of every responsible gaming tool available to hm999 players, how to access each one, and how quickly it takes effect.
| Tool | What It Does | Available Periods / Options | Takes Effect | How to Access |
|---|---|---|---|---|
| Deposit Limit | Caps the total BDT you can deposit within a chosen period | Daily Weekly Monthly | Immediately (reductions) / 7 days (increases) | Account > RG > Financial Limits |
| Loss Limit | Caps the total BDT you can lose within a chosen period | Daily Weekly Monthly | Immediately (reductions) / 7 days (increases) | Account > RG > Financial Limits |
| Wager Limit | Caps the total BDT wagered within a chosen period | Daily Weekly Monthly | Immediately (reductions) / 7 days (increases) | Account > RG > Financial Limits |
| Session Time Limit | Auto-logs you out after a set session duration | 15 min – 8 hrs | Immediately | Account > RG > Session Controls |
| Reality Check | On-screen pop-ups showing session time and net P&L | 20 / 30 / 45 / 60 min | Immediately | Account > RG > Session Controls |
| Take a Break | Short-term account pause; balance preserved | 1 day – 6 weeks | Immediately | Account > RG > Take a Break |
| Cooling-Off Period | Temporary full access restriction; no login or deposits | 24 hrs 7 days 30 days | Immediately | Account > RG > Cooling-Off |
| Self-Exclusion | Binding access block; marketing suppressed; balance returned | 6 mo 1 yr 3 yr / 5 yr Permanent | Within 24 hrs | Dashboard / Live Chat / Email |
All responsible gaming tools are provided free of charge and are available to every registered hm999 player at any time. There is no stigma attached to using any of these tools — they exist precisely because hm999 recognises that even responsible players benefit from structured safeguards. We encourage you to explore these settings proactively, not only in moments of crisis.
If you have questions about any of the tools listed above, or if you need assistance setting up limits on your account, contact our support team via live chat at any time. Our team is trained to assist you quickly and confidentially.
Play Smart. Stay in Control with hm999.
Responsible gaming starts with the right tools and the right mindset. Explore our games, review our FAQ, or visit the hm999 Casino — and remember, our support team is always here if you need us.